For enterprise customers
Customer support
Contact the Midlyr team for help with your platform, integrations, and workflows.
Shared Slack channel
Contact our team in your organization’s shared Midlyr Slack channel, where available.
Use your existing customer channel.Service levels
Midlyr classifies support requests by their impact on your operations.
| Severity | Classification |
|---|---|
| Critical | The platform is unavailable, with no reasonable workaround. |
| High | A major feature is unavailable or significantly impaired. |
| Medium | An issue disrupts operations, but a workaround allows continued use. |
| Low | A general question or an issue with limited business impact. |
Midlyr prioritizes requests according to severity and provides updates as work progresses. Any specific support commitments follow the applicable customer agreement.
What to include
Include your organization, affected feature, and a brief description of the issue.