MidLyr connects to your CRMs, Zendesk, and internal tools to capture the full customer interaction history. Every call, email, and chat is analyzed, routed to the right queue, and monitored in real time.
Continuous monitoring surfaces patterns human reviewers miss: duplicate claims, velocity spikes, regulatory flag conditions, and misrouted disputes. Anomalies are scored and surfaced before they become exam findings.
Duplicate claims, velocity spikes, and suspicious filing patterns detected across your entire dispute volume in real time.
UDAAP triggers, Reg E deadline risks, and compliance gaps flagged automatically, before they reach an examiner's desk.
When a trigger fires, MidLyr routes it to the right team using your own escalation protocols. Senior reviewers, compliance officers, and ops leads get full context, not just an alert.
Every resolution includes root cause analysis across the full interaction history. Changes are deployed immediately and synchronized across all connected systems. No manual updates, no version drift between platforms.
Every dispute traced back to the originating interaction, transaction, and system event, not just the symptom.
Corrections pushed to every connected system simultaneously. CRM, case management, and processor records stay in sync.
Every classification, evidence access, and packaging decision is captured in a cryptographically signed, immutable audit log. When examiners ask, the case package is already there.
Live Workflows
Every alert investigated. Every package exam-ready.
No sampling, no gaps. Every alert gets a full investigation and a complete evidence package, so when examiners ask, the file is already there.
Income verified, conditions mapped, documents cross-checked. The underwriter package shows up ready for decisioning, not chasing.
Catches mismatched registrations, missing tax docs, and encoding errors across custodians. Delivers resolution packages ready for sign-off.
Your customers are already using ChatGPT and Claude to access their accounts. Every session logged in one place: identity, permissions, actions, and anomaly flags.
Security & Privacy
LLMs run exclusively on MidLyr infrastructure. Your data never leaves.
Deploy in your own infrastructure for full data sovereignty.
Turn complaints into reviewer-ready cases before the deadline. Book a demo.